We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.
If you seemed to lose your pass or email verification, simply look it up here:Search your order
After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.
Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request * All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.
All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.
If the location services on your phone doesn't work, be sure to take a selfie with you at the trailhead sign or a screenshot of your GPS pin at the trailhead and email it to us at email@example.com, with your name and email associated with the pass, so we can check you in for credit after the hike.